Shipping policy
Effective Date: January 1, 2023
Thank you for shopping at Silkelle.site. We are committed to delivering your order safely and efficiently. Please review our Shipping Policy before placing your order.
1. Shipping Destinations
We proudly offer worldwide shipping. Orders can be delivered to most countries and regions. If shipping restrictions apply to your location, you will be notified during checkout or by email.
2. Order Processing
Orders are processed Monday through Friday, excluding weekends and public holidays.
- Processing Time: 1–3 business days
- Orders placed after business hours will be processed on the next business day.
During holidays or promotional periods, processing times may be slightly extended.
3. Estimated Delivery Time
After your order has been processed, estimated delivery time is:
- Worldwide: 7–10 business days
Please note that delivery estimates are not guaranteed and may vary due to customs inspections, weather conditions, carrier delays, or other unforeseen circumstances.
4. Shipping Fees
We are pleased to offer Free Worldwide Shipping on all eligible orders.
No minimum purchase is required unless otherwise stated during promotional events.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking updates may take several business days to appear after shipment.
6. Customs & Import Duties
International customers are responsible for any customs duties, import taxes, VAT, or other government fees required by their country.
Silkelle.site is not responsible for delays caused by customs clearance procedures.
7. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
Orders returned due to an incorrect or incomplete address may require additional shipping charges before reshipment.
8. Lost or Delayed Packages
If your package is significantly delayed or appears lost during transit, please contact us.
We will work directly with the shipping carrier to investigate the shipment and provide an appropriate resolution whenever possible.
9. Contact
Silkelle.site
3623 Kelly Ave
Belcarra, BC V3H 4R4
Canada
Phone: +1 604-936-8770
Email: support@silkelle.site