Refund policy

Effective Date: January 1, 2023

Welcome to Silkelle.site. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

Be unused, unworn, and in its original condition.
Be returned in its original packaging whenever possible.
Include all accessories, tags, manuals, and original components.
Not be damaged due to misuse, improper care, or accidental damage after delivery.

Items returned without prior authorization may not be accepted.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Gift cards.
Clearance or final sale items.
Personalized or custom-made products.
Products showing signs of use or alteration.
Items returned beyond the 30-day return period.

3. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number.
A description of the issue.
Clear photos showing the product and packaging.

After reviewing your request, we will offer an appropriate solution, which may include a replacement, partial refund, full refund, or return authorization.

4. Return Process

To begin a return, please contact:

Email: support@silkelle.site

Please do not return products without receiving return instructions.

Customers are responsible for securely packaging returned items to prevent damage during transit.

5. Return Shipping

If the return is due to our mistake (wrong item, damaged product, or manufacturing defect), we will cover the return shipping cost whenever applicable.

For returns based on personal preference, incorrect ordering, or change of mind, customers are responsible for return shipping expenses.

Original shipping fees are generally non-refundable unless required by applicable consumer protection laws.

6. Refunds

After receiving and inspecting the returned item, we will notify you regarding the approval of your refund.

If approved:

Refunds will be issued to the original payment method.
Processing typically takes 5–10 business days, depending on your financial institution.
Shipping fees are refundable only when the return results from our error.

If your refund has not appeared after 10 business days, please contact your payment provider before contacting us.